Shipping + Payment+ returns

Payment

  •  Moroccan Berber Carpets maintains full ownership of the products until full payment has been obtained.

  • Once you place your order full payment for shipping and products must be received before dispatch.

  • A full name, delivery address and contact phone number must be given.

Shipping

  • We ship all over the world, and the freight charge depends on your country and the weight in kilos of the package.

  • The normal delivery time after the package has left our warehouse is:

  • 4 working day to the United Kingdom

  • 5 working days to Europe

  • 6 working days to the remaining destinations

You can have your package delivered to your work address if this is more convenient for you. This should just be included as a delivery address. Please note that it is not possible to make a delivery to a PO box.

Returns

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

Bespoke items and made-to-order carpets:

  • Client must give MBC a full brief by email.

  • MBC will provide a scanned plan for client agreement

  • Full payment will be received and the work will commence

  • Shipping by TNT and tracking number provided

  • All packages are sent via TNT in Marrakech.