We accept returns within 7 days of delivery, provided the item is unused, in its original condition and in its original packaging.
Any return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–14 business days.
Items that are made to order, bespoke, hand-dyed or custom-sized are final sale and cannot be returned unless they arrive damaged or defective.
To start a return, please contact us at team@moroccanberbercarpets.com with your order number and the reason for the return. We will reply with the return address and next steps.
If your item arrives damaged or incorrect, please notify us within 48 hours of delivery with photographs so we can arrange a replacement or refund at our cost.